Refund policy

Our Returns and Exchanges policy is limited to a period of 30 days after receipt of your item. Please see the terms below, which you agree to when placing an order on https://foreverlily.co.uk.

Non-returnable items:

- Gift cards
- Reward Points

Return requests must be sent from the same email address used to place the order. If you contact us from a different address, please provide your order confirmation email.

For change-of-mind returns, customers are responsible for arranging and paying for return postage. Forever Lily does not provide prepaid return labels or reimburse return postage. This does not affect your statutory rights.

If your refund request is accepted, we will process the refund as soon as possible. Please note that banking delays mean refunds may take up to 10 working days.

Statutory Rights

Our policy does not affect your statutory rights. Whenever applicable, our refund and exchange policy will be governed by the policies on this page.

Late or missing refunds

If you have waited the full 10 working days and there is still no sign of your refund, please contact us at info@foreverlily.co.uk.

Physical Items - Postage Queries

Royal Mail will not consider a parcel lost until delivery has not been made or attempted within 10 days after dispatch, or 20 days after dispatch outside the United Kingdom. Please raise delivery issues with us as soon as possible. We cannot take action until this timeframe has passed and Royal Mail has had sufficient time to investigate. We will always endeavour to resolve issues as soon as possible.